In my talk at CALL/ACBD this past May on the Future of Legal Publishing, I noted one of the possible (probable) entrants to the legal information services market that could disrupt the structure are customers (READ: law firms) of legal solutions providers themselves. So, it should come as no surprise that Outsell has now released a report that “shows legal publishers’ biggest customers will become their competitors.” From the press release:
In recent years, market pressures have forced law firms to cut their legal fees to the point where low-level work has become unprofitable for some legal services providers, especially for large law firms with high costs. Law firms have realized for some time that they need to find ways to deliver commoditized legal services, but have struggled to implement the technological and cultural changes necessary to do this in practice. This report looks at early adopter law firms that are successfully implementing what Outsell has termed the “information as a legal service’ (IAALS) model. The report finds that while this market is still in its infancy, it is projected to grow around 15% per year over the next three years, and in the process will potentially take market share from legal information solutions providers (i.e., legal publishers).
So, if you want to find out more, then for the low, low cost of $2,595.00, you can read up on it. Or, you could start by taking a look at what Littler has been doing with its Service Solutions, Littler CaseSmart, and Littler TV or Seyfarth Shaw’s HireCompliance system.